FAQs

General

• Do you have DDSSY?

  Yes, we are an empanelled hospital of the DDSSY scheme. Click here for more details.
  
  

• Is cashless facility for insurance patients available?

  Yes.
  

• Where should I complain in case of any grievance?

  A Complaint Box is provided in the OPD and IPD area. Written complaints can be submitted to Customer Care Department. 
  

• What are the modalities of payment that are accepted?

  • Payment is accepted through Cash/Credit Cards/Debit cards/D.D./E.C.S.
  • We accept all types of Credit & Debit cards
  • Demand Drafts to be made in favour of Salgaocar Medical Research Centre Payable at Chicalim, Goa.
  • We do not accept Personal Cheques
    

• How do I register myself for OPD services?

  Call our Board Line at 0832-6691919 and ask for the details about the doctors, timings and appointments.
  

• What are the OPD timings?

  9.00 am to 6.00 pm.
  

• How do I get an appointment for consultation or health check up?

  Please call our direct line 0832 6691919.
  

• Do I need to make a request for an appointment?

  Yes. It is always better to come with a prior appointment to avoid inconveniences.
  

• Are there any registration fees? What are the consultation charges of the doctors?

  The registration charge is Rupees 100/-. The consultation fees vary according to the speciality of the doctors.
  

• What are the follow-up charges?

  Follow-up charges are according to the specialty and treatment required.
  

• What is PATIENT REGISTRATION NUMBER (PAT NO.)?

  PAT No. Is an unique registration number that will be valid for lifetime of the individual. PAT no. is necessary for every appointment, service utilization and follow up treatment.
  

• If I want to consult the doctor on the basis of reports without the physical presence of the patient, do I need to pay the charges?

  • We recommend the presence of patient  at all times as the accurate diagnosis and further treatment plan can be done on physical evaluation only. But in very exceptional cases, when the patient is away or not ambulatory, you can get a preliminary opinion and advice for which consultation fees will be charged as per the norms.

• What are pre-admission policies?

  Our Billing clerk will provide you with information about bed categories and tariff structures, which will help you make a choice of the bed category.
  

• What should I remember during the time of admission?

  • If possible, the patient should be accompanied by a relative for ease of admission.
  • Ensure to  follow all the instructions given by the consultant.
  • Carry all the previous medical reports and the list of prescribed medications.
  • Carry the required deposit amount. Patients, with medical insurance also have to pay the deposit amount.
    

• What are admission policies?

  • Admission to the chosen bed category would be subject to availability of the bed at the time of admission.
  • Doctors visit charges, procedure / surgery charges, investigation charges and all the packages would vary as per the bed category.
  • For any up-gradation after the procedure, charges would be as per the upgraded category with retrospective effect.
  • Patient’s shifting from ICU to ward or shifting from ward to ICU, would be subject to patient’s medical condition and fitness . Transfer-in/ transfer-out is to be certified by the Admitting Consultant and Intensivist.
    
  • Admission deposit amount would vary as per the bed category, which is to be paid at the time of admission only.
  • Interim bill is given to every patient on daily basis. At any point of time, ICU, deluxe, private, semi private ward patient should have Rs. 10,000 and general ward patient should have Rs. 5,000, deposited with the Hospital, in addition to the billed amount till then.
  • Mode of Payment: Only by Cash / Credit / Debit Cards and Demand Drafts to be drawn in favour of ‘Salgaocar Medical Research Centre’ Payable at Chicalim, Goa.
  • If the admission is for a planned surgery / procedure, entire amount of surgery / procedure charges are required to be deposited at the time of admission, in addition to the Admission Deposit amount for the chosen bed category.
  • For information on the tentative expenditure during your hospitalization, kindly contact the billing department. Please give them a minimum of an hour to process the information and give you the estimate.
  • Please understand that estimate is not the actual amount of expenses; it helps only to get a tentative idea of expenses required for the procedure / surgery in an average condition. Actual expenses would vary as per the medical condition of the patient, medicines, consumables, stay required, and investigations recommended etc. Payment of the bill is required to be made as per the actual.
  • We have a 24 hours Pharmacy with all the required medicines. During the hospitalization, it is required to purchase all the drugs / medicines/ Consumables from in-house Pharmacy only. Outside medicines / drugs and consumables are allowed only in case of unavailability with inhouse pharmacy. Post discharge medication is not included in cashless facility of insurance patient; patient has to pay for the same.
  • OPD starts at 8:00 am and goes on till 6:00 pm depending on the schedule of the consultants. OPDs are conducted on all week days except Sunday.
    

• What are the Check in and Check out timings for admitted patients in the Hospital?

  The Check-in and Check-out timings for Admitted patients in the hospital are 12.00 to 12.00 noon. Patients getting admitted between 08.00 am to 12.00 noon will be considered Half day.
  

• Is the hospital pathology/radiology/pharmacy open 24 hrs?

  SMRC V. M. Salgaocar offers 24 X 7 services in the field of pathology, radiology, pharmacy, morgue facility is also provided .
  

• Is the hospital equipped with diagnostic facility?

  Yes. Diagnostic facility like CT Scan, ultrasound, echocardiographies are available.
  

• Does the Hospital provide the Advance booking facility?

  Yes. In case of planned surgeries the hospital does provide advance booking facility at no extra cost.
  

• What are the inpatient facilities provided by the hospital for the patient & attending relatives ?

  • The hospital provides toiletries, bed linen, towel & gown for the patient.
  • Relatives have to make their own arrangement and only one relative is permitted to stay with the patient.
  • Hospital also provides a waiting lounge facility for relatives of patients admitted in the ICU or the General Wards.
  • Admitted Patients are provided with food requirements as per the dieticians advice, while the relatives can avail the facility of the in-house Cafeteria.